Last updated: September 14, 2026
This Refund Policy explains the terms under which Outreach Spider (“we,” “us,” or “our”) issues refunds for purchases of [Your Product/Service Name] (the “Service”). Payments for the Service are processed by our payment provider, Paddle.com Market Limited (“Paddle”), who acts as the authorized reseller and merchant of record for your purchase.
1. General Policy
We want you to be satisfied with your purchase. If you are not, you may be eligible for a refund under the terms below.
- Subscription purchases: You may request a full refund within [14 / 30] days of your initial purchase or renewal charge.
- One-time purchases: You may request a refund within [14 / 30] days of purchase, provided [state any conditions, e.g. “the product has not been substantially used / downloaded”].
- Free trials: If you cancel before your free trial ends, you will not be charged. If you forget to cancel and are charged, contact us within [7] days of the charge for a refund.
2. How to Request a Refund
To request a refund, contact us at support@outreachspider.com with:
- The email address used for your purchase.
- Your order or transaction ID (found in your Paddle receipt email).
- The reason for your refund request.
Refund requests are reviewed and processed by Outreach Spider. Approved refunds are issued by Paddle to your original payment method.
3. Processing Time
Approved refunds are typically processed within [5-10] business days. It may take additional time for the refund to appear on your bank or credit card statement, depending on your payment provider.
4. Non-Refundable Circumstances
We may decline a refund request if:
- The request is made after the applicable refund window has passed.
- There is evidence of abuse of the refund policy (e.g. repeated purchase-and-refund cycles).
- The purchase was for a custom, one-off, or clearly-marked non-refundable product or service.
- The account was terminated for violation of our Terms of Service.
5. Subscription Cancellations
Canceling a subscription stops future billing but does not automatically issue a refund for the current billing period unless it falls within the refund window described in Section 1. You can cancel anytime from your account settings or by emailing support@outreachspider.com.
6. Chargebacks
If you believe you were charged in error, please contact us first at support@outreachspider.com so we can resolve the issue directly. Initiating a chargeback with your bank or card issuer without contacting us first may result in suspension of your account while the dispute is investigated.
7. Currency and Fees
Refunds are issued in the original currency and payment method used for the purchase. Any currency conversion fees or bank charges incurred are outside our control and are not covered by the refund.
8. Changes to This Policy
We may update this Refund Policy from time to time. Changes will be posted on this page with a revised “Last updated” date. The policy in effect at the time of your purchase will apply to that transaction.
9. Contact Us
For questions about this Refund Policy or to request a refund, contact:
Outreach Spider Email: support@outreachspider.com Address: [Your Business Address]
